USSD Channels
A full USSD interface for feature-phone users — payments, balance checks, loan applications, and token purchases with no smartphone required.
USSD Channels extend your platform's reach to every mobile phone user — including the large proportion of your market that uses feature phones without internet access. A configurable USSD menu tree exposes your core services in a simple, familiar interface accessible by dialling a short code. Every USSD session is secured, logged, and fully reconciled with the platform's transaction and audit records.
Everything you need, nothing you don't
Configurable Menu Builder
Design your USSD menu tree from the admin panel — service categories, sub-menus, confirmation prompts, and language options — without code changes or telecom operator involvement.
Core Service Access
Customers can check balances, buy airtime, purchase electricity tokens, make payments, check loan balances, and request statements — all through the USSD menu.
PIN Authentication
Each USSD session is authenticated with the customer's PIN — with configurable lockout after repeated failures and PIN reset via a verification step.
Multi-Language Support
Configure USSD menus in English, Shona, Ndebele, or any supported language. Customers choose their preferred language at first session and the preference is saved to their profile.
Session Timeout Management
Inactive sessions time out after a configurable interval. Partially completed transactions are either cancelled or held in a pending state — configurable per transaction type.
Operator Gateway Integration
Connects to mobile network USSD gateway APIs (Econet, NetOne, Telecel) for short code provisioning and session management. Multi-operator support from a single configuration.
Full Session Logging
Every USSD session is logged — customer identity, menu path traversed, transaction attempted, outcome, and duration — providing a complete USSD activity audit trail.
USSD Performance Analytics
Reports showing USSD session volumes, completion rates, abandonment points, and service usage distribution — identifying where customers drop out of the menu flow.
Built for your team
Reach the unbanked and under-served population who do not have smartphones — extending your service footprint without requiring a mobile app download.
Allow borrowers to check loan balances, make repayments, and receive loan notifications via USSD — meeting customers where they are, on the devices they already own.
Give agents without smartphones the ability to process basic transactions via USSD — extending your operational reach into areas with low smartphone penetration.
Often used together with
Ready to activate USSD Channels?
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