Collections & Arrears
Automated arrears detection, configurable escalation rules, and a managed collections workflow — reducing PAR without manual credit officer intervention.
Collections & Arrears management in YoApp starts the moment a repayment misses its due date. The platform detects the missed payment automatically, classifies the loan into the correct PAR bucket, triggers the configured notification to the borrower, and routes the account to the collections queue — all without any manual action. Credit officers see only the accounts that need their attention, prioritised by arrears severity.
Everything you need, nothing you don't
Automatic Arrears Detection
The platform checks every loan's repayment schedule daily. A missed payment triggers immediate classification into the appropriate PAR bucket and starts the collections process.
PAR Bucket Classification
Loans are classified into PAR 1-30, PAR 30-60, PAR 60-90, and PAR 90+ buckets automatically — with real-time portfolio PAR ratios visible on the lending dashboard.
Configurable Escalation Rules
Define what happens at each arrears stage — day 1 SMS reminder, day 7 call required, day 14 demand letter, day 30 escalate to legal. Fully configurable per loan product.
Automated Borrower Notifications
Reminder SMS messages go out automatically at each configured trigger point — using the notification template you define, with the correct outstanding amount and due date.
Demand Letter Generation
Generate formal demand letters automatically at the configured arrears stage — pre-populated with borrower details, outstanding amount, and legal notices — ready for print or email.
Penalty Accrual
Penalty charges accrue automatically on overdue balances from the day defined in the product rules — added to the outstanding balance daily, without manual calculation.
Collections Queue Management
Credit officers work from a dynamic collections queue that prioritises accounts by PAR severity, outstanding balance, and days since last contact — ensuring no account falls through the cracks.
Restructuring Trigger
When a collections case meets the criteria for restructuring — defined by your credit policy — the workflow automatically presents the restructuring option to the responsible credit officer.
Built for your team
Work a prioritised queue of overdue accounts with all the borrower information, contact history, and payment history in one screen — reducing manual research time to zero.
Monitor portfolio PAR ratios in real time across the entire book — with drill-down into specific products, branches, and loan officers to identify concentration risks.
Access consolidated portfolio health metrics — PAR by bucket, collection rate, provision requirements — on demand, in real time.
Ready to activate Collections & Arrears?
Sign up free and configure Collections & Arrears in minutes — or book a demo and we'll walk you through it live.