Notifications Engine
Event-driven alerts via SMS, email, and push — with configurable triggers, branded templates, fallback channels, and full delivery tracking.
The Notifications Engine ensures that every important event on the platform triggers the right message to the right person through the right channel — automatically. From transaction confirmations and loan approval alerts to low-float warnings and security events, notifications are configured once and fire reliably on every matching event. Every message sent is logged against the recipient record with delivery status.
Everything you need, nothing you don't
Multi-Channel Delivery
Send notifications via SMS, email, in-app push, and WhatsApp from the same trigger definition. Configure which channels to use per event type and customer preference.
Event-Based Triggers
Define notification rules on any platform event — transaction completed, loan approved, payment due, low float, login from new device, or any custom webhook event.
Branded Templates
Build message templates with your organisation's name, logo (email), and tone. Insert dynamic data fields — amount, reference number, customer name — from the event payload.
Fallback Channel Rules
If SMS delivery fails, fall back to email — or vice versa. Define fallback chains and retry intervals so critical notifications always get through.
Delivery Tracking
Every notification attempt is logged with the timestamp, channel used, gateway response, and delivery status. Failed notifications are visible in a retry queue.
Customer Preference Management
Customers can set their preferred notification channel and opt out of non-essential communications — stored in the customer record and respected on every send.
Bulk Notifications
Send a targeted message to a filtered customer segment — all borrowers with a payment due this week, all agents with a low float balance, or any custom query result.
Real-Time Alert Console
Platform administrators see a live feed of all notifications sent in the last 24 hours, with filter options for status, channel, event type, and recipient.
Built for your team
Automate customer communication on every transaction — eliminating manual follow-up calls and ensuring customers always know the status of their money.
Trigger automatic payment reminders, overdue notices, and loan approval confirmations without any manual effort from the credit officer.
Monitor notification delivery health in real time, investigate failed sends, and configure gateway failover rules from the admin console.
Often used together with
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