Customer Registry
One centralised KYC profile per customer — transaction history, product holdings, and contact data — across every channel and branch.
The Customer Registry is the single source of truth for every customer in your organisation. It stores KYC documents, identity verification records, product holdings, transaction history, and communication logs — all linked to one customer record that is shared across every branch, channel, and module. This means every agent, teller, and credit officer sees the same, up-to-date customer information every time.
Everything you need, nothing you don't
Centralised KYC Profile
Store all customer identity documents, verification status, and due-diligence records in one place. Documents are linked to the customer record and accessible to authorised users across all branches.
Full Transaction History
View a complete, searchable history of every transaction a customer has made across any channel or branch — with drill-down into each transaction's details.
Product Holdings View
See all products a customer holds — active loans, wallet balances, voucher entitlements, and insurance policies — in a single consolidated view.
Custom Segmentation
Tag customers with custom attributes — income band, sector, risk category, onboarding source — and use those tags to filter reports, set limits, or target communications.
Per-Customer Transaction Limits
Override the default transaction limits for specific customers — increase limits for high-value clients or restrict limits for flagged accounts.
Communication Log
Every notification sent to a customer — SMS, email, in-app — is logged against their record. Customer service staff can see the full communication history instantly.
Duplicate Detection
The system automatically flags potential duplicate customer records at onboarding — comparing name, ID number, and phone — for manual review before activation.
Account Status Controls
Activate, suspend, or close customer accounts from the registry. Suspended accounts are blocked across all channels automatically, with no individual channel configuration needed.
Built for your team
Resolve customer queries in seconds with instant access to the complete transaction history, product holdings, and communication log from one screen.
Assess a borrower's full relationship with the organisation — existing loans, repayment history, and service usage — at the point of loan origination.
Verify KYC status, access due-diligence records, and enforce watchlist screening results — all from the customer's centralised profile.
Often used together with
Ready to activate Customer Registry?
Sign up free and configure Customer Registry in minutes — or book a demo and we'll walk you through it live.