Service Reports
Per-service performance breakdowns — volumes, values, success rates, failure analysis, and revenue contribution — with prior-period comparison.
Service Reports give operations managers and product owners a deep view of how each individual service is performing — airtime, electricity tokens, payments, lending, vouchers — broken down by volume, value, success rate, failure reasons, and revenue contribution. Every metric is drillable by branch, agent, channel, and time period, with comparison to the prior period to identify trends and anomalies quickly.
Everything you need, nothing you don't
Service-Level Performance Summary
Transaction volumes, total values, success rates, and revenue per service — displayed as a side-by-side comparison across all active services for any selected period.
Failure Analysis
Breakdown of failed transactions by failure reason — network timeout, insufficient float, invalid account, exceeded limit — with counts and values per reason code to guide operational improvements.
Revenue Attribution
Revenue breakdown per service — fee income, commission earned, interest income — showing the contribution of each service to total platform revenue.
Channel Performance Split
Compare performance of each service across channels — USSD, mobile app, agent portal, branch teller — identifying which channels drive volume and which have high failure rates.
Agent & Branch Drilldown
Drill into any service metric by agent or branch — surfacing the top performers and identifying outliers whose performance may indicate training needs or compliance issues.
Hourly & Daily Volume Heatmaps
Visual heatmaps showing transaction volumes by hour of day and day of week — useful for staffing decisions, system maintenance window planning, and identifying peak demand periods.
Prior-Period Comparison
Every metric is displayed alongside the same period in the prior month, quarter, or year — with percentage change indicators to highlight trends that need attention.
Custom Service Report Templates
Save a custom report configuration for a specific service and schedule it for automated delivery to the relevant product owner or operations manager.
Built for your team
Monitor the operational health of every service in real time — identifying failure spikes, channel issues, and agent performance problems before they escalate.
Understand the volume, revenue, and trend trajectory of each service you own — and use the data to make evidence-based decisions on pricing, promotion, or discontinuation.
Use failure reason analysis and hourly heatmaps to identify integration issues, capacity constraints, and recurring errors — and prioritise fixes by business impact.
Often used together with
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